Last Updated: February 27, 2025
By using our website, you acknowledge and accept our Privacy Policy and Terms & Conditions. These policies work together to protect both you and our services.
QUICK REFERENCE SUMMARY
• Order information collected for memorial creation
• Secure payment processing (SSL encrypted)
• Design approvals stored for quality assurance
• Email marketing with one-click unsubscribe
• Google Analytics for site improvement
• No data sold to third parties
• Photos stored securely for warranty purposes
• Comprehensive data protection measures
Your Privacy Matters
At Furever Memorials, we understand that creating your pet’s memorial is deeply personal. This policy explains how we collect, use, and protect your information throughout the memorial creation process, from initial design to final delivery.
INFORMATION WE COLLECT
Order Processing Information:
• Name and contact details
• Shipping and billing addresses
• Payment information (processed securely through our payment provider)
• Pet’s name and dates
• Memorial preferences and customization details
• Special instructions or requests
Design Process Information:
• Pet photographs (original and enhanced versions)
• Design preferences and specifications
• Digital signature for proof approval
• Layout revision requests
• Design approval documentation
• Communication history regarding design
Website Usage Data:
• Pages visited and time spent
• Products viewed
• Device type and browser information
• IP address and geographical location
• Referral source (how you found us)
• Google Analytics tracking data
Communication Records:
• Email correspondence
• Design approval communications
• Shipping notifications
• Customer service interactions
• Marketing preferences
HOW WE USE YOUR INFORMATION
Memorial Creation Process:
• Professional photo enhancement
• Custom layout design
• Proof approval process
• Production scheduling
• Quality control documentation
• Warranty registration
Order Fulfillment:
• Processing your order
• Creating your memorial
• Coordinating shipping
• Tracking delivery
• Following up on satisfaction
• Maintaining warranty records
Communication Purposes:
• Sending design proofs
• Confirming approvals
• Providing shipping updates
• Sharing care instructions
• Responding to inquiries
• Optional marketing communications*
DATA STORAGE & SECURITY
Secure Storage Systems:
• WordPress database (order processing)
• WooCommerce system (transaction records)
• Design approval platform (layout documentation)
• Mautic (email marketing platform)
• Google Analytics (website performance)
Security Measures:
• SSL encryption for all data transmission
• Secure payment gateway integration
• Protected customer databases
• Regular security updates and monitoring
• Limited staff access to personal information
• Encrypted backup systems
COOKIES & TRACKING
Website Cookies:
• Essential cookies for site functionality
• Shopping cart and order processing
• User preferences and settings
• Session management
• Security verification
Analytics Implementation:
• Google Analytics tracking code
• Site performance monitoring
• User behavior analysis
• Traffic source tracking
• Page performance metrics
• Conversion tracking
How We Use This Data:
• Improve website performance
• Enhance user experience
• Streamline ordering process
• Optimize product pages
• Better understand customer needs
• Maintain site security
EMAIL MARKETING
Communication Types:
Order-Related (Required):
• Purchase confirmation
• Design proof delivery
• Revision notifications
• Shipping updates
• Delivery confirmation
Optional Marketing:
• Care instructions
• New product announcements
• Memorial inspiration
• Company updates
• Special offers
Email Management:
• One-click unsubscribe option
• Clear sender identification
• Reply-to support email
THIRD-PARTY SERVICES
Payment Processing:
• Secure payment gateway
• Encrypted transaction data
• PCI compliance
• No stored credit card information
Shipping Partners:
• Address verification
• Tracking number generation
• Delivery confirmation
Other Services:
• Google Analytics (website tracking)
• Mautic (email management)
• WordPress (website platform)
• WooCommerce (order processing)
YOUR RIGHTS
Access to Information:
• Update contact information
• Modify preferences
Marketing Preferences:
• Opt-out options
DATA RETENTION
Order Information:
• Transaction records: 7 years (legal requirement)
• Design files: Lifetime warranty period
• Shipping documentation: 2 years
• Payment records: As required by law
Customer Communications:
• Design approvals: Warranty period
• Email correspondence: 2 years
• Marketing preferences: Until changed
• Support tickets: 2 years
WEBSITE SECURITY
Technical Measures:
• SSL encryption
• Secure form submission
• Protected databases
• Regular security scans
• Malware prevention
• Firewall protection
Access Controls:
• Staff authentication
• Role-based permissions
• Secure admin access
• Activity logging
• Regular security audits
POLICY UPDATES
Update Process:
• Regular policy review
• Legal compliance checks
• Service alignment
• Technology updates
• Enhanced protection measures
Notification Methods:
• Website updates
• Email notification (if required)
• Date stamp on policy
• Change documentation
• User notification for significant changes
CONTACT INFORMATION
Questions About Privacy?
We’re here to help protect your information:
Contact Us:
View Our FAQ →
Contact Us Directly →
Related Policies:
Terms & Conditions →
Furever Memorials
Beamsville, Ontario, CANADA