Last Updated: February 27, 2025
By using our website, you agree to both these Terms & Conditions and our Privacy Policy. For questions about either policy, please contact us.
QUICK REFERENCE SUMMARY
• Premium granite construction
• Free design revisions
• 1-2 weeks standard production
• Final sales only
• Lifetime warranty against defects
PREMIUM QUALITY GUARANTEE
Every Furever Memorial is crafted from premium cemetery-grade granite, carefully selected and inspected for memorial purposes. Our exacting standards ensure lasting quality for generations.
Our Quality Commitment:
• Professional inspection of all memorials
• Premium granite selection
• Superior diamond-impact engraving
• Careful quality control throughout process
Learn more about our craftsmanship →
Replacement Guarantee:
We will replace, without charge, any memorial that:
• Develops natural cracks
• Shows unexpected discoloration
• Exhibits material defects
• Demonstrates quality issues
Note: As granite is a natural stone, replacement materials may vary slightly in coloUr and pattern. We will match as closely as possible to the original.
DATA PROTECTION & PRIVACY
Your privacy is important to us. For details about how we collect, use, and protect your personal information, please review our Privacy Policy →
WARRANTY LIMITATIONS
Understanding our warranty coverage helps ensure your memorial’s longevity.
Not Covered:
• External damage (lawn equipment, impacts)
• Improper maintenance
• Vandalism or intentional damage
• Natural disasters
• Extreme weather conditions
• Chemical exposure
Learn more about our warranty coverage →
Proper Care Requirements:
• Regular gentle cleaning
• Protection from harsh elements
• Careful placement consideration
• Appropriate maintenance
See our complete care instructions →
DESIGN APPROVAL PROCESS
Creating your memorial involves multiple steps to ensure perfection.
Initial Design Phase:
• Professional photo enhancement
• Custom layout creation
• Text placement and styling
• Artistic elements integration
Learn more about our design process →
Review Process:
• Detailed digital proof provided
• Free unlimited revisions
• Clear approval requirements
• Final verification step
Customer Responsibilities:
Please carefully review all:
• Spelling of names
• Dates and numbers
• Grammar and punctuation
• Layout and design elements
• Photo placement
• Overall composition
Important: Once approved, your design is final and will be engraved exactly as shown. We cannot be responsible for corrections after approval.
PRODUCTION TIMELINE
Standard Production (In-Stock Items):
• Design proof: 5-10 business days
• Revisions: As needed
• Engraving: 5-10 business days
• Total time: Typically 2-4 weeks
Special Orders:
• International granite sourcing: 4-16 weeks
• Priority engraving upon arrival
• Regular status updates provided
• Option to join waiting list
Production Variations:
• Summer months may see longer times
• Complex designs may require additional time
• Multiple revisions may extend timeline
• Special orders handled as priority upon arrival
NO REFUND POLICY
Due to the permanent, custom nature of our memorials and the significant artistic work involved, our refund policy is as follows:
Before Design Work:
• Full refund available
After Artist Begins Work:
• $75 cancellation fee applies
• Covers photo enhancement
• Includes layout creation
• Reflects artistic time invested
After Design Approval or Engraving:
• No refunds available
• No exception
SHIPPING & HANDLING
Professional Packaging:
• Custom protective foam
• Sturdy shipping containers
• Weather-resistant wrapping
• Secure handling instructions
Shipping Process:
• Multiple carrier options
• Full insurance coverage
• Tracking number provided
• Delivery confirmation required
Learn more about our shipping process →
Damage Protocol:
If damage occurs during shipping:
1. Document with photographs
2. Contact us immediately
3. Retain all packaging materials
4. Wait for claim instructions
COMMUNICATION
Order Updates:
You will receive the following email communications throughout your memorial creation:
Order Confirmation:
• Confirmation of your order
• Overview of next steps
• Timeline expectations
Design Layout:
• Custom layout for your review
• Photo enhancement preview
• Text and design elements
• Approval instructions
Design Revisions (if requested):
• Updated layout incorporating your changes
• Revised proof for review
• Additional approval instructions
Final Approval Documentation:
• PDF of approved design
• Confirmation of final layout
• Production timeline update
Shipping Notification:
• Tracking number
• Carrier information
• Estimated delivery date
• Package care instructions
Additional Communications:
• Care instructions
• Maintenance tips
• Related memorial information
• Occasional marketing materials*
* You may unsubscribe from marketing emails at any time while maintaining order-related communications.
INVENTORY & AVAILABILITY
Stock Status:
• Current inventory clearly marked online
• Real-time availability updates
• Pre-order options available
Pre-Order Options:
For In-Stock Memorials:
• Reserve up to 2 years in advance
• Full payment required to secure
• Guaranteed price protection
• Note “Pre-Order” during checkout
Learn more about planning ahead →
Out of Stock Protocol:
• Clearly marked as “OUT OF STOCK”
• Join notification waiting list
• Email alert when available
• No pre-payment option for out-of-stock items
Note: Due to the premium nature of our granite and extensive sourcing process, restocking can take several months. We recommend joining our waiting list or considering alternative memorial styles currently in stock.
FINAL AGREEMENT
By using our website, you agree to both these Terms & Conditions and our Privacy Policy. For questions about either policy, please contact us.
CONTACT INFORMATION
Furever Memorials
Beamsville, Ontario, CANADA
Questions?
We’re here to help:
View Frequently Asked Questions →
Learn About Our Process →
Contact Us Directly →
Related Information:
Craftsmanship Details →
Care Instructions →
Shipping Information →